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Zoho Support

Online Customer Service Software

Published 11/19/2010 and rated Ratingstars4 4 out of 5 stars
by AppAppeal Editor
What can you use the app for?

Zoho Support offers small business owners and professionals an easy way to manage their customer support. Zoho Support is entirely web based and can handle all aspects of basic customer support. User can manage their support tickets, maintain a knowledge base, store contact and account information and manage reports through the user dashboard. Zoho Support also allows users to set up alerts and notifications and a product catalog. The application offers a cost effective way to organize and manage every customer issue online.

Zoho Support screenshot
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What is the history and popularity of the app?

Zoho Support is a part of the Zoho family of online applications, which includes project management, office suite, CRM, wiki, notebook, chat, email and meeting applications and many others. Based in Pleasanton, California, Zoho was founded in September of 2005. The parent company, Zoho Corporation, actually began as AdventNet in 1996. AdventNet was a software company that helped businesses find affordable software solutions. Today, Zoho applications can do almost anything for professionals, companies, and private individuals.

What are the differences to other apps?

Zoho Support provides users with a cost effective alternative to hiring a team to develop support solutions. It is also web based which means the user can access their Zoho Support tools anytime they need to from any computer with internet access. This ability is invaluable to users who travel often. They can continue to maintain good client relationships with timely responses no matter where the user may be. Zoho Support also includes just about every customer support task a company could need, from support ticket management to alerts and account management.

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How does the web app look and feel to use?

Zoho Support looks and feels much like other Zoho applications. The familiar colorful Zoho block logo is present. Users can easily navigate to each tool they need and learn about Zoho Support as soon as they arrive on the website. Each aspect of the application is also very simple to use and provides clear, straight forward direction so users can quickly adapt to Zoho’s layout. Each tool is also well organized so information can be accessed quickly.

How does the registration process work?

A new user can register as a Zoho Support user by clicking on the orange “Sign up for Free” button found near the bottom right hand side of the homepage. The button claims that signing up takes 30 seconds, and this seems to be accurate. The registration form asks the user for a username, email address, password, and image text verification (to make sure the user is human). Users are also given the choice of logging in using their existing Google, Google Apps, Yahoo, or Facebook accounts. No matter which the user chooses registering for Zoho Support is painless and quick.

What does it cost to use the application?

Zoho Support provides users with two categories of membership. The first are charged by the individual, intended for enterprises and large support organizations. The cheapest is the free account which is available for one agent and includes up to 25 requests per day, account and contact management, and report and dashboard access. The Professional account runs under $15 a month (per agent) and includes no daily request limits, knowledge base access, a customer self service portal, web to request forms, department management, help desk workflow automation, service level agreements, security administration, help desk customization, and integration with Zoho CRM. The Enterprise account costs about $25 per month per agent and includes contract management. Small businesses and start ups can choose from one of three Express memberships. The Express 50 includes up to 50 requests per day, unlimited agents, request management, solutions, custom fields, reports and dashboard access for under $25 per month. The Express 100 is not yet available but will cost about $50 a month and upgrade to 100 daily requests. The Express 200 runs about $100 per month and upgrades to 200 daily requests.

Who would you recommend the application to?

Zoho Support is a great choice for businesses and professionals that need a better, flexible way to manage customer support. With six membership types to choose from, almost any size business can afford a Zoho Support account.

  • Manage customer support tickets through Zoho
  • Access Zoho Support from any computer with internet access
  • Maintain a knowledge data base (with specific paid accounts)
  • Choose from six membership types tailored to businesses of varying size
  • Use custom fields and manage reports

Zoho Support video

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Zoho Support pricing

FREE - Permanently free version
Cheapest plan (per month) : $12.00
Most expensive plan (per month) : $25.00

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